How to send us your documents

You can sign in with your RealMe login.

Choose the ‘Get started’ option to start uploading your documents.

Tell us your details

You need to tell us:

• your email address
• your name and client number (or the student's name and client number if you're not the student)

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Upload and send

Then you need to:

• scan your verified documents or take a photograph and save it
• upload your documents and tell us what these are (eg, identification for your name and date of birth)
• check the quality of the documents (if you're returning a prefilled form make sure the barcode including numbers can be read)
• give permission for Connect to share the documents with us
• submit your documents.

You'll get a message telling you that the submission is complete and an email to confirm that your documents are on the way to us.

Once you've submitted your documents, it can take up to 48 hours for us to receive them.

You can check in MyStudyLink – under “Documents Received” to see if they've been received.

Usually, we'll process your documents within 5 working days, but this may take longer during our busier times. If you’ve been waiting longer than 2 weeks for an update, contact us

Once we've processed them, we'll let you know if there's anything else we need.