We want everyone to be able to access information about our payments and services.
Contact us if you need any help accessing any of our information or services.
Website accessibility compliance
We are working towards meeting the New Zealand Government Web Standards. Meeting these Standards improves accessibility and your online experience.
We’re always improving our website. We continue to explore different ways to make it easy for you to get information. If there’s information you need that you can’t get, please contact us.
Using this website
You can use your browser’s help to:
- change the size, font and colour of the text on our website
- navigate our website using your keyboard on a desktop computer.
You can print pages on our site using your browser’s print function. The page will print like a factsheet. You'll be able to see things like:
- the URL of the page that's printed
- the date it was printed
- an index of page links at the bottom of the printed page.
Change font size
If you want to increase or decrease the font size on a page on this site, use these keyboard shortcuts:
- Hold down Ctrl and press + (Windows, Linux, and Chrome OS) or hold down ⌘ and press + (Mac) to make the font larger.
- Hold down Ctrl and press - (Windows, Linux, and Chrome OS) or hold down ⌘ and press - (Mac) to make the font smaller.
If you want to change the font size for all sites, you can change them in your browser settings:
PDF and other document formats
We use PDF files on our website for printed forms. Any PDF viewing software should open PDF files on our website.
If you have trouble viewing PDFs or other document formats, please contact us.
If you need any documents in another accessible format, please contact us.
If you’re deaf, have hearing loss or speech disability, you can contact us using the New Zealand Relay Service.
They have a range of services available:
- Text Relay
- Captioned Relay
- Speech to Speech
- TTY to Voice
- TTY Voice Carry-Over
- TTY Hearing Carry-Over
- Video Interpreting Service.
You can use the option that works best for you.
Service centres accessibility
We have tried to make our service centres and their amenities as accessible as possible. If you have any trouble accessing one of our service centres or their amenities, please contact us.
We have computers at our service centres which you can use to go online. They are placed in kiosks with seating and are accessible for wheelchair users.
Seating is available. Let a staff member know if you need to sit down straight away. The staff member will arrange appropriate seating and help you to deal with your enquiry.
NZ Sign Language
We can arrange a NZ Sign Language interpreter if you meet with us. Just ask for one when you book the appointment.
If you have an assistance animal, you can bring them with you into the service centre.
To enter, they must be certified as a 'disability assist dog' by an approved organisation, e.g.
- Blind Foundation
- Assistance Dogs NZ
- Hearing Dogs, or
- Deaf People NZ.
Let a staff member know if you need to use a toilet. If there isn’t a toilet on site, we’ll let you know where the nearest public toilet is.
If you have an urgent medical or personal need, tell a staff member straight away.
Help with forms
Staff in our service centres can help you complete your business with us. They can help you with things like paper forms and applying online.
Nominate someone else
You can nominate another person or organisation to act on your behalf when dealing with us. They are then called an agent.