Traffic light system
When you get Jobseeker Support Student Hardship, there are things you or your partner need to do (your obligations). We have a traffic light colour system to help you stay on track with some of your obligations.
The traffic light system lets you know where you're at and what you need to do.
- Green: If you're at green, you're on track and meeting your obligations.
- Orange: You'll move to orange if you don't meet your obligations and you don't have a good reason. This means you need to contact us straight away. If you don't contact us and get back on track within 5 working days, you'll move to red.
- Red: Once you're at red, your benefit will reduce or stop. This means you need to contact us immediately to get back on track.
If there's any reason why you can't meet your obligations, talk to us straight away. If you haven't been in touch, we'll try and contact you before you move to orange, to find out why you haven't met your obligations.
We'll send you a letter to let you know if you're at orange or red.
Who the traffic light system is for
You'll be in the traffic light system if you have work-related and/or social obligations. You and your partner will have these obligations if you get Jobseeker Support Student Hardship.
Work-related and social obligations are:
- find or prepare for work
- take part in Work Ability Assessments, to help us understand what kind of work you can do
- take part in activities with our service providers, to find a job or prepare for work
- social obligations (when you're taking care of dependent children).
If your partner is under 18, they won't have work-related obligations.
You will have other obligations as well. To find out what happens if you or your partner don't meet your other obligations, see 'When you don't meet your benefit obligations'.
If you're at orange or red
You need to contact us straight away.
We'll help you get back on track so you can move back to green.
When you move back to green, we may set you more activities to do so you continue to meet your obligations.