Automated decision-making

In some situations, there are automated processes where our system makes a decision, instead of a person. This is called automated decision-making (ADM). For example, we may use ADM to replace a repetitive or manual task, making the process more efficient.

If we make a decision using ADM, we'll make sure you know about it. We'll also tell you what you can do if you don't agree with a decision made in this process.

We have an ADM Standard with certain requirements that our ADM processes have to meet.

We'll tell you when we use ADM

If we use automated decision-making, we'll send you a letter to let you know. The letter will also tell you how it's affected your payments (if they're changing).

If you don't agree with a decision

The Group General Manager, Service Improvement and Delivery is accountable for decisions made through ADM.

If you don't agree with a decision we've made, you can talk to us and we will review it.

Phone us

Our ADM Standard

Our ADM Standard sets out certain requirements that our ADM processes have to meet.

For example, an ADM process must:

• have the outcome we would expect to happen if a person was doing that action
• ensure you get your full and correct entitlement, and
• not be unfairly biased or discriminatory.

For any new ADM process, we'll do an assessment using the Ministry's Privacy, Human Rights and Ethics Framework. As part of that assessment, we'll make sure the ADM process meets our ADM standard. We’ll also regularly check how our ADM processes are being used to ensure they continue to be accurate and effective.

We developed our ADM Standard in consultation with the Privacy Commissioner.