skip to navigation skip to main content
StudyLink
  • A-Z
  • Forms

  • Home
  • Starting study
  • In study
  • Returning to study
  • Finished studying
  • Home
  • Search
  • Login
  • Menu
  • Menu
  • Online Services
    • Your RealMe login
      • Manage your RealMe account
      • Forgotten username or password
    • MyStudyLink
      • What you can do in MyStudyLink
      • Can’t log in to MyStudyLink
    • Apply
      • First-time students
      • Returning application in MyStudyLink
      • Apply in MyStudyLink
      • Help with applying online
      • Information you'll need
      • Help with filling in the online form
      • Documents supporting your application
      • Verifying copies of original documents
      • How to send us your documents
      • Application status in MyStudyLink
      • When do payments start
    • Eligibility test
      • What the test assesses you for
      • Eligibility test disclaimer and privacy information
  • Starting study
    • How StudyLink works
    • Thinking about study
      • What and where to study
      • Your costs while studying
      • How to pay for study
      • Scholarships
      • Moving from benefit to study
      • Information for parents
    • What's available
      • Student Allowance
      • Student Loan
      • Extra help
      • Help for partners
      • On a benefit
      • Studying part-time
      • Studying overseas
      • Coming to NZ to study
    • Apply
    • Student Allowance
    • Student Loan
  • In study
    • Change in circumstances
      • Age changes
      • Address and contact details
      • Bank account
      • Cancel your loan
      • Change course or programme
      • Change papers
      • Children in your care
      • Going overseas
      • Change living costs
      • Relationships
      • Tax code
      • Change education provider
    • Childcare
      • Absent from childcare
      • Change in hours
      • Change in reason you get payment
      • Child moves providers
      • Child no longer in your care
      • Start or stop 20 hours ECE
      • Continuing pre-school childcare
      • Continuing childcare when your child's at school
      • Extending childcare
      • Moving to OSCAR
      • Add a child
      • Stop payments
      • Child stops childcare
      • Study, work or training
      • Teacher only day
    • Debt
      • Pay from overseas
      • Pay from NZ
    • Urgent or unexpected costs
      • Bond and rent arrears
      • Car repairs
      • Dental treatment
      • Food grant
      • Glasses
      • Power, gas, water bills
      • Whiteware
    • Income
      • Student Allowance
      • Student Loan
      • Childcare
      • Extra help
      • Jobseeker Support Student Hardship
      • Parents income
    • Study details
      • Break between study
      • Change study dates
      • Claim course related costs
      • Drop papers
      • Extending your study
      • Jobseeker Support Student Hardship obligations
      • Not meeting course requirements
      • Pick up papers
      • Student Allowance obligations
      • Student Loan obligations
      • Summer school
      • Unpaid work or research
      • Withdraw
      • Working while studying
  • Returning to study
    • Return to study
    • Continue from last semester
    • Took a study break
    • Postgraduate study
    • Returning application
  • Finished studying
    • Finished study
    • Help when you finished study
    • What happens to your loan
    • More study
    • Starting work
  • Payments and rates
    • A-Z of payments
      • Student Allowance
      • Student Loan
    • Rates
    • Calculators
  • Forms
  • Glossary
  • About StudyLink
    • Contact us
      • Phone numbers
      • Send evidence
    • News
    • Glossary
    • Our services
      • Appointments
      • Cheap as data
      • Death of a student
      • How StudyLink works
      • About us
    • Agents
    • Complaints
  • About this site
    • Access keys
    • Privacy, disclaimer and copyright information
    • Online security
    • Site map
    • Change font size
Home / About StudyLink / Our services / Student Loan rights
  • Contact us
  • News
  • Glossary
  • Our services
    • Appointments
    • Cheap as data
    • Death of a student
    • How StudyLink works
    • About us
  • Agents
  • Complaints

Student Loan rights

If you have a question about your student loan during the year, contact us.

If you disagree

You have the right to disagree with your student loan payments and charges.

If you disagree with the payments or charges on your student loan statement, email us with 'Student Loan - General' as your topic, or call us to discuss your concerns.

If, after you have talked to us, you still disagree, you can look at submitting an objection in writing.

  • Student Loan objection process

    If we can’t resolve things for you, you can formally object by writing to us.

    Writing to us

    Student Loan Manager
    StudyLink Student Support Centre
    Private Bag 11070
    Palmerston North 4442

    Your letter needs to reach us within 31 days of the date you were notified of the payments or charges.

    In your letter, state the reason for your objection and include:

    • what details you want investigated
    • why you think the details are incorrect
    • your Student Loan statement from Inland Revenue
    • anything else you think the student loan manager should know.

    What happens next

    We’ll let you know when we’ve received your letter.

    The student loan manager will investigate your case and write back with a formal ruling.

    When we have ruled on your objection, the student loan manager will advise Inland Revenue of our decision.

  • What if you still disagree

    You can write to the Ministry of Social Development. You must write within 21 days of the ruling, with full details of your case.

    Sent your letter to:

    Ministry of Social Development
    PO Box 1556
    Wellington 6144

    They will investigate your case and write to you with a decision.

    Some cases may be taken to the Disputes Tribunal.

linksRelated links

Review of Decision for Student Allowance

How we can help

  • Starting study
  • In study
  • Returning to study
  • Finished studying

Online services

  • Eligibility test
  • MyStudyLink
  • Declare income

About

  • About StudyLink
  • About this site
  • Access keys
  • Privacy, disclaimer and copyright

Contact us

  • How to contact us
  • Facebook
Ministry of Social Development logo govt.nz - connecting you to New Zealand central & local government services shielded